Privacy Policy

LAST UPDATED: 1-11-2023

This American Homes 4 Rent’s (“AMH”) Privacy Policy describes how AMH collects, uses, stores, and shares your information when:

• You access and use the AMH website available at www.amh.com, other applications or websites we own or operate, and/or wi-fi services we own or operate (“ Sites”);
• You access and use our products and services (“Services”);
• You communicate with us in any manner, such as by e-mail, text, and telephone (“Communications”); and
• we interact with certain third parties (“Third Parties”).

If you are a California job applicant or employee, please see the CA California Job Applicant and Employee Privacy Notice.

Acknowledgment

BY ACCESSING AND/OR USING OUR SITES, USING OUR SERVICES, OR BY COMMUNICATING WITH US IN ANY MANNER, YOU REPRESENT THAT YOU HAVE READ AND UNDERSTAND THIS PRIVACY POLICY.

Information Practices

If you are a California resident, click here for specific disclosures about how we collect, use, store, and share your personal information .

What Information Do We Collect?

When you create an online account, complete an application, make a payment, sign-up for payment services, sign up for e-mail alerts, and otherwise engage with us, we may collect a variety of information, including:

• Account Information. Your AMH username and password.
• Demographic Information. Information such as your age, gender, zip code, and country.
• Profile Information. Information such as your interests, preferences, transaction history, and favorites.
• Contact Information. Data such as your name, email address, physical address, phone number, or other contact information.
• Location Information. Data such as your address, zip code, and location of your device.
• Device Information. Data from which your device could be identified, such as device type and device ID, browser type, pages viewed, Services purchased, and other related location information.
• Usage Information. Data about your activity on our Sites, including browsing history, search history, interaction data, crash data, performance and other diagnostic data, browser type, pages viewed, Services purchased, and other usage information.
• Payment Information. Data about your billing address and method of payment, such as bank details, credit, debit, or other payment card information.
• Financial Information. Details including salary, income, and other information relating to your financial history.
• Other Information. Other information you provide to us during your Communications with AMH, including with customer support.
• Transaction Information. Data about purchases of our Services or transactions we facilitated through our Sites or Services.

We may also receive your information from other individuals, businesses, and Third Parties to help us provide our Sites and Services, assist in security and fraud detection, and for other reasons. For example, we may receive your credit history or background check information from Third Party service providers.

How Do We Use Your Information?

We use the information we collect for a variety of business purposes, including:

• To provide you with our Sites and Services.
• To customize your experience on our Sites and when you use our Services.
• To verify your eligibility to use our Sites and Services, and protect against criminal, fraudulent, or other unlawful or inappropriate behavior.
• To deliver information to you that, in some cases, is targeted to your interests, such as targeted banners, new services and promotions.
• To improve our marketing and promotional efforts.
• To statistically analyze the usage of our Sites, and to improve our Sites and Services, including through the use of analytical, session replay, and other related cookies and technologies.
• To obtain further information about you, for example in performing background and credit checks, etc., should you ask to be qualified for certain services.
• To contact you, and provide you with information about new Sites and Services we may offer.
• To resolve disputes, investigate problems, or enforce our Terms.
• To help diagnose problems with our server, to manage our Sites and Services to enhance our Sites and Services on the usage pattern data we receive.
• To perform a business transaction, such as a merger, acquisition, sale of assets, bankruptcy, or related transaction.

How Do We Share Your Information?

We may share your information with AMH affiliated companies, service providers who act on our behalf, our partners, or others at your direction, including:

• With Your Consent. We may disclose, share, or make available your information with your consent, which may be obtained in writing, online, through “click-through” agreements, when you accept our terms for our Sites, orally (including over the telephone), or by other means. For example, if you submit an application to rent a home, you consent to the disclosure of your information to third-party service providers, as necessary for the service providers to perform credit checks or background checks.
• With Service Providers & Business Partners. We may disclose, share, or make available your information with Third Parties, such as service providers, affiliates and subsidiaries, business partners, credit / debit card processing partners, partners that facilitate application processes, billing, property maintenance, and customer service, third-party auditors and law firms, marketing and advertising networks (including those that provide ad measurement services), internet service providers, data analytics providers, companies that help debug and identify and repair errors that may impair the functionality of our Sites, and third parties that help protect against malicious, deceptive, fraudulent, or illegal activity.
• In A Business Transfer. We may disclose, share, or make available your information as part of a business transaction, such as a merger or acquisition, joint venture, corporate reorganization, financing, or sale of company assets, or in the unlikely event of insolvency, bankruptcy, or receivership, in which such information could be transferred to third parties as a business asset in the transaction.
• For Legal Process & Protection. We may disclose, share, or make available your information to satisfy any law, regulation, legal process, governmental request, or where we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to: (1) enforce or apply agreements, or initiate, render, or bill for use of the Sites; (2) protect our rights or interests, property or safety or that of others; (3) in connection with claims, disputes, or litigation - in court or elsewhere; (4) protect users of our Sites and other carriers, providers, or partners from fraudulent, abusive, unlawful, or otherwise improper use of our Sites; (5) facilitate or verify the appropriate calculation of taxes, fees, or other obligations due to a local, state, or federal government.

How Do We Store & Protect Your Information

Although no system or website can guarantee the complete security of your information, we take all commercially reasonable steps to ensure your information is protected in accordance with all applicable laws and regulations, as appropriate to the sensitivity of your information.

How Long Do We Keep Your Information?

We keep your information for as long as necessary in accordance with the purposes for which it was collected, our business needs, and our legal and regulatory obligations. If we dispose of your information, we will do so in a way that is commercially reasonable taking into account the sensitivity of the information.

Cookies & Related Technology

Our Sites may use cookies, beacons, pixel tags, scripts, and other similar technologies. We use these technologies to support the functionality of our Sites, perform analytics, advertise our Sites and Products, determine how users interact with our Sites, and other related purposes. To learn more about your choices with regard to these technologies, see Your Choices below.

• Do We Use Cookies? A cookie is a small file containing a string of characters that is sent to your computer or device when you visit our Sites. These cookies then communicate with servers, ours (e.g., first-party cookies) or those of another third-party (e.g., third-party cookies) that we have authorized to place on our Sites. When you visit our Sites again, the cookie allows us to recognize your browser or device. Cookies may store unique identifiers, user preferences, and other information.
• How Long Do Our Cookies Last? We may use “session cookies” or “persistent cookies.” Session cookies are temporary and expire once you close your browser or once your session ends. Persistent cookies remain on your device for much longer or until you or your browser and erase them. Persistent cookies have varying durations that are dependent on their expiration date.
• What Kinds Of Cookies Do We Use? Our Sites may use a variety of cookies:

o Necessary Cookies. These cookies are necessary for you to browse the Sites and use their features, such as accessing secure areas of the Sites. Without these cookies, certain aspects of the Sites may not be available to you.

o Preferences Cookies. These cookies collect information about how you have used the Sites in the past and allow the Sites to remember the choices you have made. These cookies allow us to improve how the Sites work for you and tailor the Sites to your preferences.

o Statistics Cookies. These cookies collect information about how you use the Sites, such as which pages you most often visit on the Sites, the time you spend on the Sites, which links you click on, and any issues encountered. These cookies help us understand how visitors interact with the Sites.

o Marketing Cookies. These cookies track your online activity to help deliver advertisements that are relevant to you and your interests and measure the effectiveness of the advertising campaigns. They also limit how many times you see a certain advertisement. We may share the information collected through these cookies with others, such as advertisers.

• Do We Use Other Types Of Technologies? Yes. Our Sites, and some of our e-mail communications, may from time to time contain small electronic files known as beacons (also known as web beacons, clear GIFs, pixel tags, single-pixel GIFS) that permit us, for example, to count users who have visited those pages or opened an email communication, and for other related statistical analysis. Beacons in email marketing campaigns allow us to track your responses and your interests in our content, offerings, and Sites. You may use the tools in your device to disable these technologies as well.
• Changing Cookie / Related Technology Settings. In addition, web browsers allow some control of most cookies through browser settings. To find out more about cookies, including how to manage and delete cookies through browser settings, visit www.allaboutcookies.org. Some web browsers provide settings that allow a user to reject cookies or to alert a user when a cookie is placed on the user’s computer, tablet or mobile device. Most mobile devices also offer settings to reject mobile device identifiers. Although users are not required to accept cookies or mobile device identifiers, blocking or rejecting them may prevent access to some features available through the Sites. In addition to adjusting your browser and device settings, as outlined above, you may also control how cookies and related technologies are set and used on your device by visiting the following sites:

o https://optout.networkadvertising.org/

o http://optout.aboutads.info/

o http://youradchoices.com/

Links To Third Party Sites

Our Sites, from time to time, may contain links to third-party websites and services. Please note these links are provided for your convenience and information, and may operate independently from us and have their own privacy policies and/or notices. You are strongly encouraged to review such policies or notices. We do not endorse or make any representations or warranties concerning, and will not in any way be liable for, any informational content, products, services, software, or other materials available on other websites, even if one or more pages of the other websites are framed within, or linked to, a page of our Sites.

Do Not Track

Our Sites may, from time to time, collect information about your online activities, overtime time and across our Sites. Third parties may also collect information about your online activities, over time and across different internet websites, online or cloud computing services, online applications, or mobile applications. Some browsers support a “Do Not Track” feature, which is intended to be a signal to websites that you do not wish to be tracked across different websites you visit. Our Sites do not currently change the way they operate based upon detection of a “Do Not Track” or similar signal.

Children

Our Sites are not intended for children under the age of 18. This includes any links to other websites that we provide for our convenience.

Opt-Out Of Communications

We may send you e-mail messages, direct mail offers, or other communications regarding our Sites and Services unless you ask us not do so. At any time, if you no longer want to receive certain communications from us via email or text message, simply click the “unsubscribe” link in the email or reply STOP (or as otherwise instructed) to the message. Please note, you may not be able to unsubscribe from service-related correspondence from us, such as message relating to your account and use of our Sites or Services.

Notices for California Residents

California Consumer Privacy Act

All capitalized terms and phrases used under this section have the same meaning as they’re defined under the California Consumer Privacy Act, as amended by the California Privacy Rights Act and its implementing regulations (collectively, the “CCPA”).

Relevant CCPA Definitions

• Personal information. Information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to you or your household.
• Sensitive personal information. Social security number, driver’s license number, state identification card, passport number, account log-in and password, financial account and password, debit or credit card number and access code, precise geolocation information, race, ethnic origin, religious or philosophical beliefs, union membership, the content of your mail, email or texts other than those communications with us, genetic data, biometric information, health information, and information that concerns your sex life or sexual orientation.
• Sell, sale, or sold. Selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or other means, your personal information to a third party for money or other valuable consideration.
• Share, shared, or sharing. Shearing, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or other means, your personal information to a third party for cross-context behavioral advertising, whether or not for monetary or other valuable consideration.

Your Choices

You may submit any request below by clicking here or contacting us at 1-844-865-7841. We will verify your identity using the information you provide us with the request. We reserve the right to request additional information for verification purposes. You may designate an authorized agent to submit a request on your behalf.

• Right of Access. You may request that we disclose the categories of personal information and sensitive personal information we have collected about you in the 12 months preceding the date of your request, including information about how that information has been used and disclosed. You also have the right to request specific pieces of your personal information and sensitive personal information, subject to exceptions under the CCPA.
• Right to Correct. You may request that we correct your personal information in our possession, subject to certain exceptions under the CCPA.
• Right to Delete. You have a right to submit a request that we delete your personal information and sensitive personal information. We may be unable to complete this request if the information is necessary to complete a transaction with you, detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, comply with the law, or to use internally for purposes aligned with your expectations. There are other exceptions that may apply to this request.
• Right to Non-Discrimination. We will not discriminate against you in any way if you choose to exercise your rights under this section.

Notice of Collection - Personal Information

Below is a summary of the categories of personal information, including sensitive personal information, we have collected from and about you in the twelve months preceding the date this Privacy Policy was last updated. Also included below is information about: (1) why the information is collected and used; (2) whether the information is “sold” or “shared” to third parties; (3) whether the information is disclosed for a business purpose to third parties; (4) whether the information includes “sensitive personal information”; (5) and a description of how long we may keep your information.

• Identifiers (Includes Sensitive Personal Information): Includes information such as your name, signature, alias, postal address, and telephone number, unique personal identifier, online identifier, IP address, account log-in, email address, account name, social security number, driver’s license number, passport number.
• Financial Information (Includes Sensitive Information): Includes information such as bank account number, credit card number, debit card number, or any other financial information with a required access or security code, password, or credentials.
• Internet or other Electronic Network Activity Information: Includes information such as network activity information, browsing history, search history, and information regarding your interaction with an Internet website, application, or advertisement.
• Commercial Information: Includes information such as records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
• Professional and Educational Information (Includes Sensitive Personal Information): Includes information that is not “publicly available personally identifiable information,” current or prior job history or performance evaluations.
• Audio, Electronic, Visual, Thermal, and Related Information: Includes information such as photographs, video recordings, recorded messages, and in some cases personal temperature where appropriate.

Disclosure	Categories	Description
How do we collect this information?	Identifiers*	Directly from you, from third party service providers, credit reporting agencies, rental databases, and government agencies.
	Financial information*	Directly from you, from third party service providers, credit reporting agencies, rental databases, and government agencies.
	Internet or other electronic activity information	Directly from you or automatically from your device(s). We may also collect this information from third parties, such as our service providers.
	Commercial information	Directly from you, from third party service providers, credit reporting agencies, rental databases, and government agencies.
	Professional and education information	Directly from you, from third party service providers, credit reporting agencies, rental databases, and government agencies.
	Audio, electronic, visual, thermal and related information	Directly from you, from third party service providers, credit reporting agencies, rental databases, and government agencies.
Does this include sensitive personal information?	Yes. * Denotes which categories may include sensitive personal information. The sensitive information we may collect includes your social security number, driver’s license number, state identification number, passport number, account information, financial account information, and precise geolocation data.
Is the information “sold” or “shared”?	No.
What is our business purpose for collecting your information?	See How Do We Use Your Information? above.
Who do we disclose this information to?	See How Do We Share Your Information? above.
How long do we keep this information?	We keep the information identified above for so long as is reasonably necessary and proportionate to the original purpose for which we collected the information. We base our criteria in determining appropriate retention periods on regulatory and legal requirements, contractual requirements, business needs, and the expectations of you.

Notice of Disclosure for a Business Purpose – Personal Information

The following is a list of the categories of personal information AMH has disclosed about California residents for a business purpose (see How Do We Use Your Information? above) in the 12 months preceding the date this Privacy Policy was last updated:

• Identifiers (Includes Sensitive Personal Information): See above.
• Financial Information (Includes Sensitive Information): See above.
• Internet or other Electronic Network Activity Information: See above.
• Commercial Information: See above.
• Professional and Educational Information (Includes Sensitive Personal Information): See above.
• Audio, Electronic, Visual, Thermal, and Related Information: See above.

Notice of Sale or Sharing

We do not sell or share the personal information of California residents. We also do not have any actual knowledge of selling or sharing the personal information of any California resident who is 16 years or younger.

Notice of Processing Sensitive Personal Information

We do not process your sensitive personal information outside of the permissible purposes set forth in the CCPA.

California Shine the Light

You may request information regarding the disclosure of your information by us to third parties for their direct marketing purposes. Please note that our response to these requests will be duplicative of and more limited than our response to Right of Access requests (described above). To make such a request, please send an email to privacy@amh.com in the subject line, “CALIFORNIA SHINE THE LIGHT REQUEST”.

Notice For Nevada Residents

We have not sold, and do not sell, your personal information to third parties. If you would like to direct us to not sell your personal information in the future, click here .

Accessibility

Consumers with disabilities may access this Privacy Policy and other notices in an alternative format my contacting us at privacy@amh.com.

Changes

We may change this Privacy Policy from time to time. Any and all changes to this Privacy Policy will be reflected on this page, and where appropriate provided in person or by another electronic method. Material changes to this Privacy Policy will be posted here, and may be provided via e-mail or another method, as appropriate under applicable law. The last updated date will be stated at the top of this Privacy Policy. You should regularly check this page for any changes to this Privacy Policy.

Contact

privacy@amh.com